RETAIL: CUSTOMER PERCEPTION OF PUBLIC REALM IMPROVEMENTS

Company: The Crown Estate
Location: Regent Street, London, United Kingdom
Focus: Public realm; Outdoor air quality; Customer perceptions; Customer satisfaction

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RESIDENTIAL: MASHPEE COMMONS

Company: Cornish Associates
Location: Massachusetts, United States

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OFFICE: YORK HOUSE

Company: British Land

Location: London, UK

Priorities: Daylighting, biophilia, active design Results: Total of 800 plants in the office; improved air quality and ventilation

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RETAIL: ECCLESALL ROAD

Company: Marks & Spencer

Location: Sheffield, UK

Focus: Lighting, Decreased water use

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RETAIL: OWNER & MANAGER IMPROVEMENTS

Company: JLL and Legal & General

Location: Cambridge and Northhampton, UK

Focus: Customer perceptions; Comparison of footfall and dwell time across spaces

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RETAIL: ECONOMIC METRICS IN NEWRIVER RETAIL SHOPPING CENTRES

Company: Cushman & Wakefield and NewRiver Retail

Location: United Kingdom (various)

Focus: Economic metrics; Dwell time; Frequency; Average Spend; Conversion

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OFFICE DAYLIGHTING

Company: Microsoft MDOC

Location: Beijing, China

Priorities: Daylighting, Lighting

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OFFICE: INTERIOR LAYOUT IMPROVEMENTS

Company: Plantronics

Location: Swindon, United Kingdom

Priorities: Collaborative layout

Results: Post fit-out absenteeism reduced from 12.7 to 3.5% and workspace satisfaction has risen from 61 to 85%

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OFFICE: LOCATION AND AMENITIES

Company: Isagen

Location: Medellin, Columbia

Priorities: Amenities, Social inclusion

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OFFICE: NOISE AND ACOUSTICS

Company: BHP Biliton

Location: Perth, Australia

Priorities: Acoustics, Flexible workstations

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OFFICE: VIEWS AND BIOPHILIA

Company: Bioconstrucción y Energia Alternativa

Location: Monterrey, Mexico

Priorities: Views, Biophilia

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OFFICE: LOOK AND FEEL

Company: Sphera

Location: San Jose, Costa Rica

Priorities: Colours, Materials, Daylight, Ventilation

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OFFICE: ATRIUM 1 BUILDING

Company: Skanska

Location: Warsaw, Poland

Priorities: Reduced energy, Thermal comfort

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RETAIL: CHESHIRE OAKS

Company: Marks & Spencer

Location: Cheshire, UK

Priorities: Natural materials, daylighting

Results: 22% increase in employee satisfaction surveys; Over 80% customer satisfaction

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OFFICE AIR QUALITY & VENTILATION

Company: Turkish Contractors Association

Location: Ankara, Turkey

Priorities: Ventilation, Thermal comfort

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