CUSTOMER PERCEPTION OF PUBLIC REALM IMPROVEMENTS

Company: The Crown Estate
Location: Regent Street, London, United Kingdom
Focus: Public realm; Outdoor air quality; Customer perceptions; Customer satisfaction

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MASHPEE COMMONS

Company: Cornish Associates
Location: Massachusetts, United States

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YORK HOUSE

Company: British Land Location: London, UK Priorities: Daylighting, biophilia, active design Results: Total of 800 plants in the office; improved air quality and ventilation

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ECCLESALL ROAD

Company: Marks & Spencer Location: Sheffield, UK Focus: Lighting, Decreased water use

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OWNER & MANAGER IMPROVEMENTS

Company: JLL and Legal & General Location: Cambridge and Northhampton, UK Focus: Customer perceptions; Comparison of footfall and dwell time across spaces

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ECONOMIC METRICS IN NEWRIVER RETAIL SHOPPING CENTRES

Company: Cushman & Wakefield and NewRiver Retail Location: United Kingdom (various) Focus: Economic metrics; Dwell time; Frequency; Average Spend; Conversion

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OFFICE DAYLIGHTING

Company: Microsoft MDOC Location: Beijing, China Priorities: Daylighting, Lighting

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INTERIOR LAYOUT IMPROVEMENTS

Company: Plantronics Location: Swindon, United Kingdom Priorities: Collaborative layout Results: Post fit-out absenteeism reduced from 12.7 to 3.5% and workspace satisfaction has risen from 61 to 85%

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LOCATION AND AMENITIES

Company: Isagen Location: Medellin, Columbia Priorities: Amenities, Social inclusion

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NOISE AND ACOUSTICS

Company: BHP Biliton Location: Perth, Australia Priorities: Acoustics, Flexible workstations

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VIEWS AND BIOPHILIA

Company: Bioconstrucción y Energia Alternativa Location: Monterrey, Mexico Priorities: Views, Biophilia

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LOOK AND FEEL

Company: Sphera Location: San Jose, Costa Rica Priorities: Colours, Materials, Daylight, Ventilation

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ATRIUM 1 BUILDING

Company: Skanska Location: Warsaw, Poland Priorities: Reduced energy, Thermal comfort

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CHESHIRE OAKS

Company: Marks & Spencer Location: Cheshire, UK Priorities: Natural materials, daylighting Results: 22% increase in employee satisfaction surveys; Over 80% customer satisfaction

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OFFICE AIR QUALITY & VENTILATION

Company: Turkish Contractors Association Location: Ankara, Turkey Priorities: Ventilation, Thermal comfort

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